Celebrating Customer Service Week (Virtually)
National Customer Service Week is the time to celebrate customer service teams for their continuous hard work and service. With the pandemic interrupting many holidays and rituals this year, it’s more important than ever to find new ways to recognize hard workers, even through virtual means. This week is a great opportunity to reward the whole department since the circumstances this year have been unlike any other. Here are some ways you can thank customer service reps regardless of where they’re working from.
Send eCards that highlight their contributions
There isn’t a simpler way to show gratitude than with an eCard. Think about valuable ways that a customer service rep has contributed to the department and company. Have they helped resolve tough issues? Or maybe they’ve gone above and beyond for a customer they assisted. Even a small accomplishment is something to talk about, and recognizing all of their work this week is important. Using platforms like Hinda’s EngagementLink Express can make it even easier to send eCards to your customer service department instantly.
Virtual Coffee Hour
Take an hour this week to meet with your customer service reps one-on-one. During this time, you can thank them for their work but also take note of their interests outside of it. Knowing that management cares about an employee’s aspirations, hobbies and families can play a huge role in their happiness. Make this hour even more special by sending out an eGift Card so they can get a coffee or their favorite drink beforehand.
Employee Spotlight
If your company has a blog or social media, use these platforms to give your customer service reps a spotlight. Focus on a small number of people each day, and have them write snippets about their interests when they’re not at work. These spotlights can be a fun time for reps to feel personally recognized and show who they are beyond their job titles.
Regardless of where your customer service team is working from during this time, take a moment to thank them. Despite the numerous challenges we’ve all faced this year, they’ve contributed to the success of the team and your company - something to be proud of. To customer service reps, we’re celebrating you this week and every day. Thanks for your all of your work!