National Customer Service Week is right around the corner. Every year during the first full week of October, customer service teams throughout the country are celebrated and recognized for all their hard work and continuous service. This week-long event is a great time to reward outstanding customer service reps but should also engage the whole department — boosting morale, strengthening teamwork, and most importantly, emphasizing the importance of customer service.
Shep Hyken is a customer service and experience expert, keynote speaker and New York Times best-selling author. Forbes published How to Celebrate National Customer Service Week, an article Hyken wrote after interviewing Bill Gessert, President of the International Customer Service Association (ICSA). Gessert outlines a five-day schedule for Customer Service Week, and while they may only be suggestions, we thought they’d be a great place to start:
Monday: Kickoff Rally! Leadership talks about Customer Service Week and what it means to the organization.
Tuesday: “Trading Places!” Leadership takes over, or at least shadows, someone working on the frontline to experience firsthand what customers are saying.
Wednesday: Company Lunch! Executive and management teams provide their employees with an excellent meal.
Thursday: “Dress Up” or “Dress Down” day! Organizations enjoy a casual attire day or get to dress their best.
Friday: Awards and Recognition! This week-long celebration ends with recognition for employees and their ongoing efforts to deliver excellent service all year long.
Hyken continues adding a few note-worthy suggestions of his own. While written a couple of years ago, the insights offered are timeless ways to show appreciation to your customer service team not only during Customer Service Week, but throughout the year as well.
How to Celebrate Customer Service Week was originally in Forbes.com, September 10th, 2016. Contributor: Shep Hyken.
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