4 Tips to Make Every Week Customer Service Week
Customer Service Week is just around the corner! Celebrated during the first full week of October, Customer Service Week is the perfect time to recognize your team’s valuable contributions. While it’s important to show them some extra love during this week, don’t forget the importance of appreciation all year long!
What is Customer Service Week?
This is a great week to communicate the value of good customer service and celebrate your team whose hard work keep customers coming back. A Salesforce Report found that 88% of customers say good service makes them more likely to purchase again.
This week serves as a great reminder that putting customers first shouldn’t mean putting your service workers last. In fact, according to Zendesk, 55% of customer service workers say that a supportive work environment is the most important thing they need to do their jobs well.
During this week, thousands of companies from around the world organize fun activities and events for their customer service teams to show how much they’re appreciated. Below are a few ways you can join in on the celebration this, and every, week!
1. Professional development opportunities
Supporting your team's professional development isn't just an investment; it's a statement. It shows that their career path matters to you. Expand their horizons with sponsored training, workshops and seminars. After all, their success is your success.
2. Health and wellness initiatives
Empower your team by prioritizing their mental and physical health. Try introducing wellness initiatives like stress management, fitness challenges, yoga sessions or mental health workshops. And offering perks like gym memberships or wellness stipends goes a long way in showing you care.
3. Monthly achievement awards
Regular recognition keeps teams motivated to excel. Salesforce recommends creating categories like “Customer Hero of the Month,” “Top Responder,” or “Most Positive Feedback.” Once awarded, consider celebrating the winners in a team meeting or rewarding their outstanding work.
4. Surprise treats and prizes
Delight your customer service team with unexpected treats. From snacks to catered lunches or even a gift card for your remote workers. It’s a simple ‘Thank you’ for the extra mile they go, especially after handling tough customer situations.
Remember: a team that feels appreciated is more likely to deliver exceptional customer service and stay on your team. When you have happy workers, your customers will feel it.