It’s National Customer Service Week! Companies are celebrating their customer service teams with fun activities, catered lunches and special recognitions to show their gratitude. And while you’re showing your appreciation now, we thought it would also be a good time to provide your team with a sure-fire way to deal with upset customers in the future.
Micah Solomon is a customer service consultant, keynote speaker and author. Forbes published his article, For National Customer Service Week: Calm Your Upset Customers and Turn Them Around Using This Proven Service Recovery Method. He outlines a service recovery system we thought was simple, straight-forward and easy to remember.
For National Customer Service Week: Calm Your Upset Customers And Turn Them Around Using This Proven Service Recovery Method was originally in Forbes.com, October 7, 2019. Contributor: Micah Solomon.