In 2019, almost every brand, store and company has a customer loyalty program. If done correctly, these programs can increase and retain customers.
Sallie Burnett is a loyalty consultant, keynote speaker and Founder of Customer Insight Group. Forbes published her article, Seven Tips for Successful Customer Loyalty Programs in 2019, where outlines these seven key tips for increasing engagement and strengthening customer loyalty:
Use Gamification - Put a fun, social spin on a program to increase participant engagement
Offer Easy Ways To Earn And Redeem Points - Make sure programs are user friendly
Encourage Referrals - Source referrals to increase participation
Promote Across Channels - Use multiple forms of communication, including email, apps and mailing to keep participants informed
Create VIP Tiers - Use tiers to offer extra perks for the most active and valued participants
Get Social - Encourage use of social media accounts to further reward participants
Personalize the Program - Cater to participants personal interests to make them feel “special”
Seven Tips For Successful Customer Loyalty Programs In 2019 was originally in Forbes.com, May 6, 2019. Contributor: Sallie Burnett.