Remote Work: The New Loyalty Horizon
“Identifying a trend doesn’t create loyal customers. But understanding the needs of those impacted by the trend and addressing them can. ”
The pandemic has continued to change every aspect of our lives, from sporting events to the integration of social distancing and frequent temperature checks. Many organizations have had their employees start working from home to prevent the spread of COVID-19, causing remote work to skyrocket by 800%.
This sudden shift to remote work stands out to loyalty marketers who must stay on top of trends in order to keep services relevant to their customers. So, how can loyalty marketers help address these challenges?
The Wise Marketer has released an article by Hinda’s own Ric Neeley who shares how to best understand the needs of those affected by the shift to remote work as a result of the pandemic.